Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data when you interact with us.

This information is provided directly by you or collected automatically through your use of our website.

• Personal details such as name, email address and telephone number
• Booking information including stay details and preferences
• Payment information (processed securely via third-party providers)
• Communication data such as enquiries or messages sent to us
• Technical data including IP address, browser type and device information
• Website usage data including pages visited and interaction behaviour

3. How We Use Your Information

We use your personal data to provide and improve our services, manage bookings and ensure a smooth guest experience.

We use your personal data to provide and improve our services, manage bookings and ensure a smooth guest experience.

• To process and manage bookings and reservations
• To process and manage bookings and reservations
• To communicate with you regarding your stay or enquiries
• To improve our website, services and user experience
• To improve our website, services and user experience
• To prevent fraud, misuse or security issues

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data.

• Contract: where processing is necessary to fulfil a booking or service
• Contract: where processing is necessary to fulfil a booking or service
• Legitimate interests: to improve services and operate our business
• Consent: where you have given permission (e.g. marketing communications, if applicable)

5. Sharing Your Information

Sharing Your Information

We may share your information with trusted third parties where necessary to deliver our services.

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

• Payment processors and booking platforms
• IT and website service providers
• Professional advisers where required
• Authorities or regulators where legally required

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting or reporting requirements.

When your data is no longer required, it will be securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

Access to your personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes.

8. Your Rights

Under UK data protection laws, you have rights in relation to your personal data.

To exercise any of these rights, please contact us using the details provided below.

• The right to access your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent where applicable

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website performance.

You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via our website or by phone.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.